Hemant.Soni
AI-Enabled Digital Architect
Hemant Soni
Digital Transformation Leader · Telecom, Media & Technology
As featured in
About
Me
Two decades turning complexity into intelligent systems.
Hemant Soni leads the end-to-end design and delivery of large-scale platforms that power AI-driven transformation and customer experience for Fortune 500 enterprises and emerging startups. His work sits at the intersection of enterprise architecture, generative and agentic AI, and BSS/OSS modernization.
By integrating machine learning and real-time data, he has helped enterprise customer-experience platforms evolve into AI-driven decisioning engines that process large volumes of customer profiles at low latency, supporting conversion, retention and operational efficiency.
His expertise spans reinforcement-learning decisioning, predictive analytics, enterprise integration, billing, order management and customer-experience platforms, with deep domain knowledge across 5G and MVNO architectures. He is the creator of the DICE framework and a Forbes Technology Council contributor writing on AI in telecom.
Quick Facts
Current Role
Digital Product Delivery& Management Leader
TMT – Capgemini
Recognition
IEEE Senior Member, FITP, Forbes Technology Council
Advisory
Advisory Board Member
PLOT Innovation Hub
Kennesaw State University
Advisory Board: Entrepreneurship & Innovation Institute, Georgia State University
Education
MBA (IIFT) · MS, Management Information Systems (Georgia State)
Global
Experience
Transformation delivered across four continents.
AI Product Platform Architect, Capgemini
Built the Pinpoint AI decisioning platform, delivering $1.6B+ in impact across 6.5M customers.
Industry Recognition
Became an IEEE Senior Member and Forbes Technology Council contributor, and published the DICE framework.
Cloud-Native Digital Transformation Architect, iSIGMA
Architected an AWS and Azure smart-meter analytics platform.
MS, Management Information Systems, Georgia State University
Graduated in the top 1% of the cohort with a 4.00 GPA.
Lead, Corporate Advisory & Strategy, Evalueserve
Led 55+ Fortune 500 engagements, generating $3.5M in revenue.
Telecom Operations Manager, Vodafone
Migrated 33.8M subscribers from 2.5G to 3G with zero service disruption.
Consultant, Global Tele Systems
Delivered 3+ BSS/OSS transformation projects across multi-vendor telecom platforms.
BS, Electronics Engineering, Shivaji University
Graduated in the top 5% of the cohort.
United States
Led GenAI-driven digital transformation for Tier-1 telecom and cable operators, architecting AWS and Azure-based BSS/OSS platforms and modernizing legacy order-management systems. Delivered reinforcement-learning decisioning, unified product catalogs, and IMS-era migrations across 5G, 4G, and cable networks.
🇸🇪🇫🇮
Sweden / Finland (Ericsson & Nokia)
Advised leading global telecom equipment makers on OSS/BSS transformation as they shifted from hardware-centric to software-defined architectures. Delivered competitive intelligence, market-entry strategy, and next-generation platform frameworks across 55+ engagements.
🇬🇧
United Kingdom (Vodafone)
Supported large-scale mobile network operations and next-generation service strategy for a major UK operator, contributing to platform modernization and customer-experience improvement.
🇮🇳
India (Hutch & Vodafone)
Led core network migration from 2.5G to 3G for 33.8 million subscribers in India’s capital region with zero service disruption. Directed large-scale outdoor network deployment across Delhi’s satellite towns, delivering market-share gains and improved network quality.
Leadership &
Advisory
Leading roles, distinguished platforms.
🏆 Multimillion-Dollar Portfolio Leadership
Manage a multimillion-dollar transformation portfolio with 30%+ year-over-year growth across multiple Fortune 500 client engagements.
🌐 Global Team Management
Lead high-performing teams across the US, Canada, LATAM, Europe, and India, with a proven track record of onshore, nearshore, and offshore delivery excellence.
🤖 AI Platform Architecture at Scale
Architected reinforcement-learning and generative-AI decisioning platforms that process millions of customer decisions monthly and deliver measurable business impact.
🚀 Enterprise Digital Transformation
Spearheaded multiple large-scale digital transformation programs for Fortune 500 telecommunications, media, and technology enterprises.
💡 Global Telecom Infrastructure
Two decades of international experience spanning multi-vendor network platforms and OSS/BSS transformation across continents, from Asia to North America.
🤝 Strategic Advisory to Global OEMs
Advised leading global telecom equipment makers on OSS/BSS modernization, and drove growth strategies delivering tens of millions in measured ROI.
🎓 Advisory Board Leadership
Advisory board member at PLOT Innovation Hub, Kennesaw State University, and the Entrepreneurship & Innovation Institute at Georgia State University, guiding innovation and next-generation entrepreneurship.
💡 Generative AI in Production
Delivered one of the earliest production-scale generative and conversational AI deployments in North American cable, moving beyond the pilot phase common across the industry.
Publications &
Recognition
Peer-reviewed research, keynote talks, patents, and industry recognition.
📚
Publications
Peer-reviewed research spanning generative AI, LLMOps, telecom architecture, and enterprise AI governance, published across IEEE, IJETRM, JCSTS, IGI Global, and other academic venues.
🎤
Conferences & Speaking
Keynote and invited talks on AI-driven transformation, delivered at global summits, IEEE conferences, and university programs.
🧩
Patents & Frameworks
Original contributions to the field, including the proprietary DICE Framework (Data-Integrated Campaign Engagement) and filed patents in the United States, Germany, and India.
🏆
Awards & Judging
Trusted by leading innovation bodies to evaluate emerging AI and technology breakthroughs, serving as a judge for premier industry awards programs.
🎓
Memberships & Fellowships
Distinguished Fellow and council-level standing across leading global engineering and technology bodies, including IEEE Senior Member status and Forbes Technology Council membership.
🤝
Advisory Boards & Mentoring
Advising university and industry boards, and mentoring the next generation of technologists in AI and digital transformation.
Patents &
Frameworks
Original contributions to applied AI, filed and peer-reviewed.
Signature Framework · Peer-Reviewed
The DICE™ Framework
Data-Integrated Campaign Engagement: a peer-reviewed architecture that unifies Customer Intelligence, Competitive Intelligence, Market Signals, and Augmented Criteria into one shared decisioning layer — replacing campaign decisions negotiated across competing systems with a single, adaptive layer of customer intelligence. Empirically validated across telecom networks serving 150M+ subscribers, with provable performance bounds establishing new theoretical foundations for intelligent market interaction.
Soni, H. (2025). “The DICE Framework: Data-Integrated Campaign Engagement Architecture for Order-to-Cash Optimization.” International Journal of Advanced Research in Computer Science, 16(5). DOI: 10.26483/ijarcs.v16i5.7332
Customer Intelligence
Unifies subscriber and behavioral signals into one shared decisioning layer, replacing per-system negotiation.
Competitive Intelligence
Continuously factors market positioning and competitor signals into every engagement decision.
Market Signals
Ingests real-time market and demand signals so targeting stays adaptive rather than static.
Augmented Criteria
Applies AI-driven decision criteria on top of raw data, optimizing for order-to-cash outcomes, not just engagement.
Business Impact · validated across telecom networks with 150M+ subscribers (p < 0.001)
+247%
Campaign response rate
+67.3%
Operational efficiency
+43.8%
Revenue lift
Technical
Expertise
A cross-disciplinary toolkit spanning architecture, AI, telecom, and enterprise platforms.
Architecture & Leadership
AI & Emerging Technologies
Telecom & Network
Platforms & Technologies
Let's Connect
I’m always interested in discussing new opportunities, sharing insights about digital transformation, or exploring how AI can drive business value.
© 2026 Hemant Soni. All rights reserved. | AI-Enabled Digital Architect | Digital Transformation Leader